Overview
Ideadunes provide the whole gamut of services on Microsoft Dynamics CRM which helps reduce costs and increase profitability by enhancing customer satisfaction through automated business processes it also helps increase loyalty in sales and marketing activities.MS Dynamics CRM delivers a return on investment through automated marketing, automated sales force and on time customer service. MS Dynamics CRM provides a deeper insight to social, BI and campaign management which helps in yielding better profits through organized sales an effective marketing it can be operated on the cloud, on-premise or even on a hybrid model.
You can manage customer relationships on the go using Microsoft Dynamics mobile CRM, MS Dynamics CRM also has tools which can integrate data and report directly from your social media platform to CRM.
Microsoft Dynamics Add-ons
- Connecting with leads through - Online Lead Connector
- Integrating Data using - Online CRM Integrator
- Monitoring data migration, export - Data Export Monitor
- Carrying out and tracking surveys using - Survey Module
- Contract monitoring and execution - Contract Approval Process
- Client Management - Client Onboarding
What Ideadunes Provide
Ideadunes is the right partner for delivering implementation and support for your organization’s CRM, we give you a guarantee on successful delivery of complex CRM services on time.Ideadunes has a strong team of CRM professionals who are responsible for implementation, customization, development, and integration of Microsoft Dynamics CRM for your organization.
Consultation
- Need Assessment analysis for the client’s CRM.
- CRM evaluation and selection as per client needs.
- Social customer relationship management.
- CRM basics.
- Proof of Concept.
- Analytics and Reporting on CRM.
Implementation
- New implementation
- Re-implementation of MS Dynamics CRM
- Gap analysis and desired fitment services
- Migrating and converting Data from current systems to CRM
- Training users on CRM
- Change Management
- License sales and renewals
Integration
- Can be integrated to Portals, Skype, Yammer, Lync, O365.
- Telephony integration of CRM
- Social Integration
- Integration with Lotus Notes, ERP’s, Legacy systems.
- Carrying out Real Time/Batch Integrations
- SSIS
- Providing a Unified Service Desk service
Customization
- Developing xRM for the client
- Extension of CRM
- Entities are customized further
- Customization of Plugins, Javascript, Dashboard
- Reporting using SSRS
Upgrading and Porting
- Assessment of the current systems on upgrade/port.
- Porting to MS Dynamics CRM from other CRM’s.
- Migrate from On Cloud to the premise and vice versa.
Support
- 24*7 support and enhancement services
- Administration of the product
