Privacy Policy

How we handle and protect your information

Last updated: December 2025 Applies to all IdeaDunes public and platform services

1. Information We Collect

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, company name, and password when you register.
  • Profile Data: Job title, phone number, and profile picture.
  • CRM Data: Contacts, deals, tasks, emails, and other business data you enter.
  • Usage Data: How you interact with the Service, including pages visited, features used, and time spent.

2. How We Use Your Information

  • Provide, maintain, and improve the Service.
  • Send transactional emails (password resets, account notifications).
  • Provide customer support and respond to inquiries.
  • Analyze usage patterns to improve user experience.
  • Detect, prevent, and address security issues.

3. Data Storage and Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Regular security audits and vulnerability assessments.
  • Access controls and authentication mechanisms.
  • Automated backups with secure storage.

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party services that help us operate (hosting, analytics).
  • Legal Requirements: When required by law or to protect our rights.
  • With Your Consent: When you explicitly authorize sharing.

5. Your Rights

You have the right to:

  • Access and download your personal data.
  • Correct inaccurate information.
  • Delete your account and associated data.
  • Opt out of marketing communications.
  • Export your CRM data in standard formats (CSV, JSON).

6. Cookies

We use essential cookies for authentication and session management. We may also use analytics cookies to understand how the Service is used. You can manage cookie preferences in your browser settings.

7. Data Retention

We retain your data for as long as your account is active. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law.

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on the Service.

10. Contact Us

For privacy-related questions, contact us at privacy@ideadunes.com.

11. GDPR and International Privacy

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, additional rights and protections apply under the GDPR. For comprehensive details about our GDPR compliance, lawful bases for processing, data subject rights, international data transfers, and our Data Processing Agreement, please see our dedicated GDPR Compliance page.

12. CCPA/CPRA (California Privacy Rights)

California residents have additional privacy rights under the CCPA and CPRA, including the right to know, delete, correct, and opt out. IdeaDunes does not sell or share personal information for cross-context behavioral advertising. To exercise your California privacy rights, contact privacy@ideadunes.com or see our GDPR & CCPA Compliance page.