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Case Study Detail | Case Study

Case Study

Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service and technical support.

The Requirement

The company needed a user-friendly, highly flexible CRM solution that could be used across teams in order to organize, automate and synchronize sales, marketing, customer service and technical support

Challenges

The challenge to our ideadunes team was to implement the CRM solution that would organize sales and customer activities Then we would have to customize and implement the solution into our client’s dynamic environment. To meet the challenges, our specialists proposed an open source CRM solution that could be customized with specific modules according to our client’s requirements.

Solution

The CRM implementation enabled our client to better organize sales activities globally and manage customer to meet face-to-face with technicians and discuss problems and solutions in depth. 1)Our CRM solution gave our client the ability to better handling of the staff. 2)It organized the customers sales, marketing, customer services and the technical support

Results

The CRM implementation enabled our client to better organize sales activities globally and manage customer to meet face-to-face with technicians and discuss problems and solutions in depth. 1)Our CRM solution gave our client the ability to better handling of the staff. 2)It organized the customers sales, marketing, customer services and the technical support

Client Feedback

  • Client Name :
  • Vertical : IT_Software
  • Year : 11 Sep, 2017
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