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Case Study Detail | Case Study

Case Study

Blooming sales and marching ahead of competitors’, demands an opportune CRM solution that translates to less downtime and greater productivity. CRM for Android & Iphone application offers mobile access to your customer information that is available on the web. This application allows easy access to all modules of CRM ranging from accounts, contacts, leads, opportunities, calls to customized modules and most importantly GPS tracking enabled with possible options of taking snapshots and attaching them to the particular record where they belong to! It is loaded with constructive features like access to all modules of CRM, synchronization support, street view support for addresses, one-touch email support, and umpteen others. Its major asset being the two working modes: offline and online which lets the user insert data even when offline via a Smartphone, which later automatically gets in sync with the customer data when connected to the Internet.

Challenges

Ideadunes team had to figure out an error free solution for proper data flow from the Wordpress site to the SugarCRM instance. API’s needed to be worked well and the process needed to be automated properly.

Solution

Our team having an edge of being practiced in applications developed a CRM solution for Android & iPhone which enables efficient access to information anywhere and anytime. This facilitates MRs(Medical Representatives) to go mobile without sacrificing their performance and gives the executive team a tremendous strategic advantage.

Results

Wordpress integration with SugarCRM enabled our client to automate the process and to manage the customer relationship in a very efficient way. With the SugarCRM implementation, the client was able to bring in the customers directly in the CRM from their Wordpress website, and follow them up in an automated manner thus providing customer the value for their time and gaining the confidence in return.

Client Feedback

  • Client Name :
  • Vertical : RealEstate
  • Year : 04 Apr, 2016
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